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Review draft published for owner review during pre-launch; legal review remains pending. Commerce execution remains disabled during pre-launch. The conditions below describe the proposed handling when the relevant services are enabled; mandatory rights under applicable law remain unaffected.
Requesting a review
Contact support@falconloot.com with the order reference, product, current status and a description of the issue. Do not send your password, full payment-card details or a complete digital code in ordinary correspondence. Support may request limited evidence through an appropriate channel. Requesting review does not itself confirm eligibility, cancellation or a refund.
Before digital delivery
A refund or cancellation review may be available before delivery. It depends on the actual payment state, fulfillment state, supplier state and whether irreversible processing has begun. Payment pending, no visible code or a delayed notification does not alone prove that a supplier operation can still be cancelled. The original operation must be verified before a decision.
After a code is delivered or revealed
A digital code successfully delivered or revealed to the authorized customer is normally not returnable or refundable after exposure. Exceptions may apply where required by law, a verified provider or product defect is established, or Falcon Loot confirms that the product was invalid before customer use. A change of mind after reveal does not by itself guarantee a refund. Product classification and these limitations require legal review before publication.
Direct top-ups
When a top-up is successfully applied to the supplied account, player ID, server or recipient, reversal may be impossible. The result must be verified against the provider and order evidence. A successful application does not become reversible merely because the customer later prefers another account or product.
Incorrect customer information
Check country, region, account ID, player ID, server, platform, recipient and product variation carefully. If fulfillment has already occurred using incorrect details you supplied, a refund may be unavailable, subject to mandatory rights and the verified circumstances. Contact support promptly; do not assume the supplied details can be changed after processing starts.
Failure, delay or uncertain outcome
A failed, pending or uncertain fulfillment must be investigated through reconciliation, manual review or provider verification as appropriate. It must not be presented as successfully delivered without evidence. A timeout is not proof that no purchase occurred. The original operation must be checked before any repeat supplier purchase; do not place another order to resolve the uncertainty without support guidance.
Decision and any approved refund
The review must distinguish a payment authorization or pending reference from captured funds and a completed provider transaction. We cannot promise a refund where the supplier transaction cannot safely be reversed, unless a refund is nevertheless required by applicable law or another verified remedy applies. Any approved amount, currency, method and expected processing information must be confirmed for the actual transaction; this draft sets no universal refund deadline or conversion rate.